The retailer will issue a full refund if products don’t stand up to the wear and tear of a school year. And it’s even worse when we’re talking school uniforms! But now, Old Navy is offering a one-year guarantee for uniform styles purchased during the upcoming back-to-school season. Even if your kid doesn’t outgrow a particular item the minute you take off the price tag, a torn knee, a ripped sleeve, or a busted zipper are all of which is bad news for your wallet. These are my suggestions on opportunities to improve Old Navy, for the customers, and for the hard working employees.Every parent, in their heart of hearts, understands that children’s clothes, like childhood itself, are fleeting. More hours need to be permitted for deep recovery, and a designated day to execute. This is upsetting to us, as we try very hard to keep things in order. We get complaints often about how our store is messy even when it's clean. We have very aggressive shoppers in our market and clothing/accessories constantly need tidying. The time to sort, organize, and recover our store deeply is simply not there. This has suffered tremendously with hours constantly being cut and left strictly for logistical tasks. But with our contingency signs, even our brighter customers struggle.Īnother thing concerning our customer experience Store neatness. Now with our other signs that have the item description written on it, our average intelligent customer can understand. The question arises constantly, "How am I supposed to tell which sign is for what?" The customer can not easily understand what items are on sale when a wall is clustered with red signs. The Contingency signs we use to sign items when the whole store is on sale have brought to surface a lot of problems in our customer experience. Signage (S2S) has been a real struggle in our stores. From what I have read, there are a few things that I really feel for our customer on. On another note Our customers are being effected as of lately as well. I fear we will lose our Brand Veterans if we can not bring back a sense of ease. That is my insight on the store logistics. No one is happy lately, it has become so stressful and overwhelming to commit to. I feel that we have lost something very special to our brand, and that is costing us our overall and individual success. Now, I will say that of these peers, I personally knew 2 of them who I had grown much respect for over the years, and was very shocked to hear of their intentions on leaving. In these last few months, I have watched many of my management peers (3 GM's, 5 grade 3's) throw in the towel. This hurts us and creates an atmosphere of feeling defeated, unappreciated, and incapable. Here lately, they seem to be back-to-back, and our goals have become unobtainable. I think that payroll should loosen up a bit, especially in the markets where workloads are so high due to Signage, Shipment, and Merchandising. I would like to suggest a few things, opportunities for improving the culture at Old Navy. It makes me very proud to be a part of such a great team. I enjoy volunteering at the Ronald McDonald House with my peers each month and really making a difference in the world. I think it's amazing how our company is so involved in charity and volunteer work. I have been with the company for 4 years as a manager and I am Brand Proud. I would like to first say that I have overall enjoyed working for Old Navy very much.
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